Information provided by others

Information we receive from you

Our Platform is designed to help you connect with other people and organizations. As a result of those connections, others may be able to input information about you, including business customers using the Iota Platform. For example, one of Iota’s customers may share information about you with us in order to use and benefit from the Iota Platform. You may also be able to input or process information about others, for example, if you are an account administrator of one of our products or use Iota to manage customer lists. If you input information about others into our platform, you must only do so if you have first provided sufficient notice and received the appropriate rights and permissions to do so, including having an appropriate legal basis for doing so, such as getting advanced written consent, if required by applicable law.

We may also get information about you from others where permitted by applicable law. We protect and process information obtained from those parties as described in this Privacy Statement, consistent with any additional restrictions imposed by the source of the information. Our sources may vary over time and depend upon how you use the Iota Platform. For example, we receive information from:

  1. Your service providers. If you choose to sync a non-Iota account/service with your account, we will receive information from that account/service according to your settings with that account/service. For example, if you connect a point of sale application to your account, we may receive details of your business’s sales records.

  2. Supplemental information and identity verification providers. Service providers who help us verify your identity, the specifics of your business and/or supplement the information you have provided and ensure the accuracy of your information. For example, we use third-party service providers to validate your mailing address, phone number or provide additional details about your business. These providers may include, for example, your financial institution, telecommunications provider or email provider.

  3. Customer Support providers. Service providers who provide us with information about you or your interaction with the Iota Platform for troubleshooting purposes. For example, we may obtain support information or technical issues you have raised with these third parties.

  4. Credit bureaus and other third parties. Many of our features rely on information about you that we receive from third parties. For example, we may offer free credit reports and credit scores we request on your behalf from credit bureau partners, like TransUnion, Experian and Equifax. Our partners may also provide information such as employment or income data, vehicle or driver information, or information about special offers available based on your credit profile so that we can give you more personalized recommendations.

  5. Other users. As described above, we may get information about you from other users, such as your accountant, bookkeeper, tax preparer, your spouse, your head of household, your employer or other business customers using the Iota Platform (e.g. businesses from which you buy products or services, or with which you otherwise interact). We may also collect such information through features like member referral programs.

  6. Risk management, cybersecurity & anti-fraud providers. We may receive information from service providers who help us assess risks associated with our offerings, including to combat fraud, illegal activity and to help protect your personal information.

  7. Content providers. We may receive information from software providers that make user-generated content from their service available to others, such as local business reviews or public social media posts.

  8. Communication providers & social networks. We or our third party service providers may collect information from email providers, communication providers and social networks, including to monitor public discussion about our brands. Where we are legally required, we ask for your permission to collect this information.

  9. Joint offering partners. We may offer co-branded services or experiences or engage in joint-marketing activities with others, including through our conferences or live events.

  10. Publicly-available and third-party sources. We collect information from publicly available and other third-party sources, such as open government databases.

  11. Government agencies. We receive information from government agencies, including from various tax agencies.

  12. Required information. Some services and experiences in the Iota Platform require you to provide information for it to function. If you do not wish to provide the required information, you may not be able to use certain features.
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